Help center
Support
Warranty, returns, setup help, and quick answers.
Warranty
2-year coverage on all Nova Gear products. Register your serial number after purchase for priority handling.
Returns
30-day hassle-free returns on unused products. Defective items are replaced or refunded after verification.
Setup guides
Download quick-start PDFs, firmware update tools, and driver links from each product support page.
Frequently asked questions
What is the warranty period?
Every Nova Gear product includes a 2-year warranty covering manufacturing defects. Register your device within 30 days of purchase for faster service.
How do I choose the right switch?
Linear switches are smooth and quiet, tactile switches give a noticeable bump, and clicky switches provide audible feedback. You can select your preference on each keyboard product page.
Do you ship internationally?
We currently ship across Canada and the United States. International shipping is available for select countries at checkout.
What is your return policy?
Unused items in original packaging can be returned within 30 days. opened audio products can be returned if there is a verified defect.